COMPLAINTS

Some complaints have filing or response times designated by rule. According to Arizona Administrative Code R19-2-121(D), R19-2-309(D) and R19-2-516:

  • A person with a grievance or complaint against a track official, an employee of the permittee, or a licensee shall submit it in writing to the ADG Racing Division Stewards within five (5) days of the alleged objectionable act or behavior.
  • A person with a grievance or complaint against an official or employee of the ADG shall report it in writing to ADG within five (5) days of the alleged objectionable act or behavior.

ADG’s goal is to respond to all complaints as soon as possible. Some complaints may require additional time for investigation and research due to their complexity. If you do not hear from us within 30 days, please call (602) 364-1700.

If you have a complaint about the teller, mutuel pay-outs, customer service at one of Arizona’s race tracks, and any other complaint regarding the race track or the facility, the teller has complaint forms to fill out. With mutuel pay-out disputes, do not throw away any tickets that are related to the dispute.

If you are dissatisfied with a race track response, you may submit your complaint to the ADG’s Division of Racing via e-mail to [email protected] or call (602) 364-1700.